Part-Time Customer Care Representative
Opportunity in East Norriton
Fast Facts
- Company: Dollar General
- Career Level: Junior / Trainee.
- Worksite: East Norriton, PA
- Role in East Norriton: Part-time Customer Care Representative
- This East Norriton-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in East Norriton, PA is growing.
- Benefit from working in East Norriton, a key hub for the Customer Service industry.
Salary and Benefits
- Compensation: $17-$23/Hour (approx. $24.2k/Year)
- Benefits: This role offers a competitive benefits package.
- Clear growth pathways at our East Norriton office.
Position Scope
- Apply your your professional skills skills at our East Norriton location.
Part-Time Customer Care Representative
About Dollar General
Dollar General operates over 19,000 retail locations providing essential household goods to communities. We focus on internal advancement and scaling careers from entry-level hourly roles into salaried leadership positions. When you embark on a career in part-time customer care representative with Dollar General, you are joining you are joining a structured retail support operation where 75 percent of district managers began in hourly roles.
Job Summary
Join our team as a Part-Time Customer Care Representative and build a long-term retail career with clear paths to promotion. Enjoy reliable part-time hours designed to fit your schedule while delivering exceptional service. You will serve as Part-Time, delivering the signature career-driven that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Handle inbound customer inquiries: Answer an average of 65 inbound calls and emails daily using Zendesk ticketing software to resolve order and product questions.
- Process store return transactions: Execute return and refund transactions in SAP processing software adhering to company loss-prevention guidelines under 2 percent discrepancy rates.
- Achieve quality assurance benchmarks: Maintain a minimum 92 percent customer satisfaction score evaluated through post-interaction surveys and internal QA monitoring.
- Complete internal promotion milestones: Complete 40 hours of quarterly leadership training modules required for advancement to senior support and supervisory roles.
Industry-Leading Benefits & Salary
We invest in our part-time team members with practical perks designed to support your personal goals and career advancement.
- Salary: $19.00–$24.00 per hour
- Flexible Scheduling: Choose from 20 to 28 hours per week with shift options tailored around your classes or secondary employment.
- Employee Discount: Receive a 30 percent discount on private label items and regular merchandise across all retail locations.
- Tuition Support: Access educational assistance programs offering up to 1,500 dollars annually for continuing education and degree programs.
Requirements & Qualifications
- High school diploma or equivalent educational credential
- Minimum six months of customer service experience in a retail or call center environment
- Typing speed of at least 45 words per minute with zero data entry errors
- Availability to work up to 28 hours per week including weekend shifts
Frequently Asked Questions
How much does the Customer Care Representative position pay at Dollar General?
This role offers a pay range of $17 - $23. Actual compensation may vary based on experience, shift, and location within East Norriton.
Where is this Customer Care Representative job located?
This position is based in East Norriton, PA. Dollar General has facilities throughout the region, but this specific opening is in East Norriton.
Do I need prior experience to apply for this Customer Care Representative job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Care Representative role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in East Norriton.
Does Dollar General offer tuition assistance or education benefits?
Yes, Dollar General offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
