Part-Time Customer Care Representative

Role Based in Edwardsville

Position: Part-time Customer Care Representative (Based in Edwardsville) Hiring Organization: Dollar General Worksite: Edwardsville, IL Experience: Entry-Level (Training in Edwardsville).

Pay: $19-$25/Hour (approx. $26.3k/Year) Benefits: A comprehensive benefits package is included. Clear growth pathways at our Edwardsville office.

Day-to-Day

This role centers on your professional skills within the Customer Service space in Edwardsville.

• This Edwardsville-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Dollar General team in Edwardsville, IL is growing.
• Benefit from working in Edwardsville, a key hub for the Customer Service industry.

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Part-Time Customer Care Representative

About Dollar General

Dollar General operates over 19,000 retail locations providing essential household goods to communities. We focus on internal advancement and scaling careers from entry-level hourly roles into salaried leadership positions. When you embark on a career in part-time customer care representative with Dollar General, you are joining you are joining a structured retail support operation where 75 percent of district managers began in hourly roles.

Job Summary

Join our team as a Part-Time Customer Care Representative and build a long-term retail career with clear paths to promotion. Enjoy reliable part-time hours designed to fit your schedule while delivering exceptional service. You will serve as Part-Time, delivering the signature career-driven that sets Dollar General apart in the customer service.

Comprehensive Responsibilities

• Handle inbound customer inquiries: Answer an average of 65 inbound calls and emails daily using Zendesk ticketing software to resolve order and product questions.
• Process store return transactions: Execute return and refund transactions in SAP processing software adhering to company loss-prevention guidelines under 2 percent discrepancy rates.
• Achieve quality assurance benchmarks: Maintain a minimum 92 percent customer satisfaction score evaluated through post-interaction surveys and internal QA monitoring.
• Complete internal promotion milestones: Complete 40 hours of quarterly leadership training modules required for advancement to senior support and supervisory roles.

Industry-Leading Benefits & Salary

We invest in our part-time team members with practical perks designed to support your personal goals and career advancement.

• Salary: $19.00–$24.00 per hour
• Flexible Scheduling: Choose from 20 to 28 hours per week with shift options tailored around your classes or secondary employment.
• Employee Discount: Receive a 30 percent discount on private label items and regular merchandise across all retail locations.
• Tuition Support: Access educational assistance programs offering up to 1,500 dollars annually for continuing education and degree programs.

Requirements & Qualifications

• High school diploma or equivalent educational credential
• Minimum six months of customer service experience in a retail or call center environment
• Typing speed of at least 45 words per minute with zero data entry errors
• Availability to work up to 28 hours per week including weekend shifts