Lansing Part-Time Opening:Customer Support Representative
Your Next Step in Lansing
Snapshot
- Join a friendly Lansing team with flexible shifts.
- This role focuses on your professional skills with a schedule that fits your life.
- Benefits: Employee discounts and perks (where applicable).
- Compensation: $20-$23/Hour (approx. $22.9k/Year) (Competitive PT Rate)
- Experience: No experience required (Training provided).
- Employer: Dollar General (Hiring Part-Time in Lansing)
- Worksite: Lansing, MI (Local Candidate Preferred)
- Status: New Part-Time listing (Interviews this week).
- Job Title: Customer Support Representative (Flexible Hours in Lansing)
- This Lansing-based role is an excellent opportunity for professionals skilled in customer service.
- Our Dollar General team in Lansing, MI is growing.
- Benefit from working in Lansing, a key hub for the Customer Service industry.
Part-Time Customer Support Representative
About Dollar General
Dollar General operates over 19,000 retail locations providing value to everyday shoppers. We rely on dedicated support professionals to maintain high standards of customer satisfaction. When you embark on a career in part time customer support representative with Dollar General, you are joining you are joining a collaborative team of 12 support specialists who share shift coverage, assist with difficult inquiries, and celebrate weekly resolution milestones together.
Job Summary
Join our support team for 20 hours per week with scheduling flexibility tailored to your classes or second job. Apply today to secure your part-time shift. You will serve as Part Time, delivering the signature Empathetic problem solver that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Handle inbound inquiries: Answer an average of 65 inbound customer phone calls per shift using the Zendesk ticketing platform.
- Process returns and refunds: Issue store credits and process refunds using SAP software while maintaining a sub-5-minute average handling time.
- Track order statuses: Investigate shipping discrepancies and freight tracking numbers across 40 orders daily.
- Document customer feedback: Log recurring product complaints into Confluence to ensure the quality assurance team addresses issues promptly.
Industry-Leading Benefits & Salary
We invest in our part-time staff with practical perks designed to support your lifestyle.
- Salary: $19.00–$22.50 per hour
- Flexible Scheduling: Select your preferred 4-hour or 6-hour shifts around your personal commitments.
- Employee Discount: Receive a 30 percent discount on all private-label merchandise across all retail stores.
- 401k Plan: Access voluntary retirement savings plans with immediate company matching up to 3 percent.
Requirements & Qualifications
- Minimum 6 months of experience in a customer-facing support or retail role
- High school diploma or general education degree
- Proficiency in navigating dual-monitor computer systems and typing 45 words per minute
- Ability to work a fixed 20-hour weekly schedule including select weekend shifts
Frequently Asked Questions
How much does the Customer Support Representative position pay at Dollar General?
This role offers a pay range of $20 - $23. Actual compensation may vary based on experience, shift, and location within Lansing.
Where is this Customer Support Representative job located?
This position is based in Lansing, MI. Dollar General has facilities throughout the region, but this specific opening is in Lansing.
Do I need prior experience to apply for this Customer Support Representative job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Support Representative role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Lansing.
