Part Time Customer Care Associate(Contract)|Livonia
Role Based in Livonia
Position: Part Time Customer Care Associate (Flexible/Contract, Livonia) Employer: Dollar General (Hiring in Livonia) Based in: Livonia, MI (our main Livonia branch) Status: New Livonia listing (actively interviewing). Experience: Open to all levels.
Compensation: $19-$24/Hour (approx. $25.7k/Year) Benefits: A competitive compensation package is offered. Project-based work with clear objectives.
What You'll Do
Apply your your professional skills skills at our Livonia location.
- This Livonia-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Livonia, MI is growing.
- Benefit from working in Livonia, a key hub for the Customer Support industry.
Part Time Customer Care Associate
About Dollar General
Dollar General operates thousands of retail stores providing everyday essentials to millions of shoppers. We prioritize internal promotion, with over 70 percent of store and support leadership positions filled by internal candidates. When you embark on a career in part time customer care jobs with Dollar General, you are joining you are joining a structured retail support environment where metric-driven performance directly enables your promotion into supervisory and managerial tracks.
Job Summary
Join our customer care team on a part-time schedule designed to fit around your classes or secondary employment. Build a long-term retail career with clear pathways to full-time management. You will serve as Part-Time, delivering the signature Career-focused that sets Dollar General apart in the customer support.
Comprehensive Responsibilities
- Inbound Call Management: Handle an average of 65 inbound customer service calls per shift using Zendesk to resolve order and billing disputes within 4 minutes.
- Ticket Resolution: Process 30 support tickets daily via Salesforce, ensuring a first-contact resolution rate of 88 percent or higher.
- Customer Retention: Apply loyalty discount codes through the point-of-sale database to retain dissatisfied shoppers, maintaining a monthly retention score above 90 percent.
- Internal Advancement Training: Complete 5 hours of leadership development modules monthly on our internal learning management system to prepare for senior support or supervisory roles.
Industry-Leading Benefits & Salary
We invest in our part-time team members with practical support for your daily life and career progression.
- Salary: $19.00–$23.00 per hour
- Flexible Scheduling: Choose from morning, evening, and weekend 4-hour or 6-hour shifts that easily accommodate school or a second job.
- Tuition Assistance: Receive up to 1500 dollars annually in educational reimbursement after 6 months of continuous service to advance your degree.
- Store Discount: Enjoy a 10 percent employee discount on all private label and national brand merchandise across our store network.
Requirements & Qualifications
- Minimum 6 months of experience in a customer-facing retail, call center, or hospitality role
- Ability to work a minimum of 15 hours per week on-site across flexible shift patterns
- High school diploma or general education development equivalent
- Proficiency in navigating dual-monitor computer systems and typing at least 40 words per minute
Frequently Asked Questions
How much does the Customer Care Associate|Livonia position pay at Dollar General?
This role offers a pay range of $19 - $24. Actual compensation may vary based on experience, shift, and location within Livonia.
Where is this Customer Care Associate|Livonia job located?
This position is based in Livonia, MI. Dollar General has facilities throughout the region, but this specific opening is in Livonia.
How many hours per week is this part-time Customer Care Associate|Livonia role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What are the physical requirements for this position?
This role involves team-lifting items weighing between 50 to 150+ pounds using proper ergonomic techniques and mechanical aids. Dollar General provides safety training and equipment to ensure associate safety.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Livonia.
Does Dollar General offer tuition assistance or education benefits?
Yes, Dollar General offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
